Refund policy

At baublebary.shop, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or exchange under the terms below.

This policy applies to eligible orders placed through www.baublebary.shop. It does not limit any statutory withdrawal rights or rights relating to damaged, defective, or incorrect goods that apply to your purchase.

1. Our 30-Day Return Policy

Baublebary.shop accepts returns for both defective and non-defective products.

You may request a return within 30 calendar days of receiving your order. For a voluntary return under this 30-day policy, the item must:

  • Be unused, unworn, and unwashed, apart from trying it on to assess the fit.
  • Be free from stains, odors, damage, alterations, or signs of use beyond trying it on.
  • Have its original tags attached.
  • Be returned with its original accessories and packaging, where available.
  • Be in a condition suitable for inspection and resale.

We may decline a voluntary return if the item does not meet these conditions. These conditions do not restrict applicable statutory withdrawal rights or your rights if a product is damaged, defective, or different from what you ordered.

2. Statutory Right of Withdrawal

Where a statutory right of withdrawal applies, including for eligible consumers in the European Union, you may withdraw from an online purchase within 14 calendar days of receiving the goods, without giving a reason.

To exercise this right, send us a clear statement of your decision to withdraw by email at info@baublebary.shop or by post to the business address in Section 13. You may use the optional form at the end of this policy, but you do not have to use it. Sending your statement before the 14-day period ends is sufficient to meet the notification deadline.

After notifying us, please send the goods back within 14 calendar days. Contact us for the correct return mailing address and instructions. Our approval or prior return authorization is not required to exercise a statutory right of withdrawal.

You may inspect and try on clothing as you would in a physical store. If an item loses value because it was handled beyond what was necessary to assess its nature, characteristics, or fit, you may be responsible for that reduction in value where permitted by law. Any legal exceptions to the right of withdrawal, such as applicable rules for certain sealed hygiene products after their seal has been removed, continue to apply.

3. Returns That Do Not Qualify Under Our Voluntary Policy

For returns requested under our voluntary 30-day policy, we generally cannot accept:

  • Products returned outside the 30-day period.
  • Products that have been worn, washed, used, altered, or damaged after delivery.
  • Products with missing or removed tags.
  • Products with stains, odors, cosmetics, deodorant marks, pet hair, or other signs of use.
  • Products sent to an incorrect address or returned without contacting us first.

These voluntary return conditions do not remove applicable statutory rights, including the right of withdrawal and rights concerning damaged, defective, or incorrect goods.

4. How to Request a Return

Returns are handled by mail. To request a return, email info@baublebary.shop and include:

  • Your full name.
  • Your order number.
  • The product you wish to return.
  • The reason for the return, if you are requesting a voluntary return or reporting a product issue.
  • Clear photographs if the product arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide the correct return address and mailing instructions.

Please do not send a return to our business address unless we specifically instruct you to do so. The return mailing address may differ from the business address shown below. This instruction does not prevent you from sending a statutory withdrawal notice to our business address or email address.

5. Return Shipping and Return Labels

Non-Defective Returns

If you return an item because you changed your mind, selected the wrong size, or no longer want it:

  • You are responsible for arranging and paying the direct cost of return shipping, unless applicable law requires otherwise.
  • We do not normally provide a prepaid return label for non-defective returns.
  • We recommend using a trackable shipping service and keeping proof of postage.

For voluntary returns outside any applicable statutory withdrawal period, original shipping charges, if any, are non-refundable. The refund of original standard delivery charges following a valid statutory withdrawal is explained in Section 9.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us with your order number and clear photographs. Please do not purchase return postage before receiving our instructions.

For a verified issue, we will arrange an appropriate solution and cover the necessary return shipping cost where applicable. Rights relating to defective or non-conforming goods are not limited to the 30-day voluntary return period.

6. Restocking Fees

Baublebary.shop does not charge a restocking fee for approved returns.

Customer-paid return shipping for a non-defective return is separate from a restocking fee.

7. Exchanges

You may request an exchange within 30 calendar days of delivery. Exchanges under this voluntary policy are subject to the same item-condition requirements described in Section 1 and to product and size availability.

To request an exchange, email info@baublebary.shop before mailing the original item.

For non-defective exchanges:

  • You are responsible for the cost of returning the original product.
  • Once the returned product is received, inspected, and approved, we will send the first replacement using standard shipping at no additional shipping charge.
  • Any difference in product price must be paid before the replacement is shipped or will be refunded to the original payment method, as applicable.

For verified damaged, defective, or incorrect products, we will cover the necessary return shipping and standard shipping for the replacement where applicable.

If the requested replacement is unavailable, we will contact you about another available option or an appropriate refund.

8. Return Inspection

Returned products will be inspected after they arrive. A voluntary return may be declined if the item:

  • Shows signs of wear, washing, use, or alteration beyond trying it on.
  • Was damaged for reasons unrelated to an original product issue.
  • Is missing its original tags, accessories, or packaging.
  • Does not match the product included in the return request.
  • Otherwise fails to meet the voluntary return conditions in this policy.

If a voluntary return is not approved, we will contact you using the email address associated with your order. Inspection of a return does not override any statutory rights that apply to your purchase.

9. Refund Processing and Original Shipping Charges

For an approved return under our voluntary 30-day policy, baublebary.shop will process the refund within 3 business days after the returned item is received and approved. Original shipping charges, if any, are non-refundable for a non-defective voluntary return outside an applicable statutory withdrawal period.

For a valid statutory withdrawal, we will refund the payments required by applicable law, including the cost of our least expensive standard delivery option, within the legally required period. We may wait until we receive the goods or receive proof that you sent them back, where permitted by law. Any extra cost from choosing a more expensive delivery option than our standard delivery does not have to be refunded.

Approved refunds will normally be issued to the original payment method. Your bank, card issuer, or payment provider may take additional time to show the funds in your account. We will send you an email when the refund has been issued.

If a return results from a verified damaged, defective, or incorrect product, applicable original standard shipping charges will also be refunded where appropriate.

10. Missing Refunds

If you have received a refund confirmation but do not see the funds in your account:

  1. Check the original payment method used for the purchase.
  2. Contact your bank, card issuer, or payment provider.
  3. Allow the provider’s normal posting time.
  4. Email info@baublebary.shop if the refund still cannot be located.

Please include your order number when contacting us.

11. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will try to accommodate your request, but a change or cancellation may no longer be possible after the order has entered processing or has shipped. If your order has shipped, you may request a return after delivery under this policy. Applicable statutory withdrawal rights remain unaffected.

12. Optional Withdrawal Form

If you wish to exercise a statutory right of withdrawal, you may email us a clear statement or use the following form:

To: baublebary.shop, Bruno-Baum-Straße 39A, 12685 Berlin, Germany
Email: info@baublebary.shop

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s):
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:

This form is optional. You do not need to give a reason for a statutory withdrawal.

13. Contact Information

For questions about a return, exchange, damaged product, or refund, please contact us:

Store Name: baublebary.shop
Website: www.baublebary.shop
Email: info@baublebary.shop
Phone: +49 172 9370238

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Berlin local time (CET/CEST)
Saturday–Sunday: Closed

Messages received outside these hours will be reviewed during the next business period.

Business Address:
baublebary.shop
Bruno-Baum-Straße 39A
12685 Berlin
Germany

Please contact us for the correct address before mailing a return. The return mailing address may differ from the business address above.